Shipping policy
Shipping Policy
Last Updated: [Insert Date]
Thank you for shopping with FeriBala. We are committed to delivering your order safely and on time across India.
🚚 Shipping Coverage
We currently ship across India. If you are located outside India, please contact us at [your email address] before placing an order.
⏱ Order Processing Time
-
All orders are processed within 1–3 business days (excluding Sundays and public holidays).
-
Orders placed after [cut-off time, e.g., 2 PM IST] will be processed the next business day.
-
During peak seasons or sales, processing times may be slightly delayed.
📍 Delivery Time
Estimated delivery times after dispatch:
-
Metro Cities: 2–5 business days
-
Other Cities & Towns: 3–7 business days
-
Remote Areas: 5–10 business days
Please note: Delivery times may vary due to courier availability, weather conditions, or unforeseen circumstances.
💰 Shipping Charges
-
Free Shipping on orders above ₹[Amount]
-
Standard Shipping Fee: ₹[Amount] (for orders below ₹[Amount])
Shipping charges (if any) will be displayed at checkout before payment.
📦 Order Tracking
Once your order is shipped, you will receive:
-
A confirmation email/SMS
-
A tracking number and courier details
You can track your shipment using the provided tracking link.
🚫 Delivery Delays
While we aim to deliver within the estimated timeframe, delays may occur due to:
-
Natural calamities
-
Government restrictions
-
Courier partner delays
We appreciate your patience in such situations.
📭 Incorrect Address
Please ensure your shipping address is accurate. We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses.
If a package is returned to us due to an incorrect address, additional shipping charges may apply for re-dispatch.
📦 Damaged or Lost Packages
If you receive a damaged package or your order is lost in transit:
-
Contact us within 48 hours of delivery.
-
Share clear photos of the package and product.
We will investigate and resolve the issue promptly.